United Home Health Services

Bringing the Hospital Home to You

Contact Us: 734-981-8820

Frequently Asked Questions

To help you better understand home care and our agency, the answers to frequently asked questions follow:

What is Home Care?

Home Care encompasses a wide range of health care services provided in the patient’s home with the purpose of restoring and maintaining his or her maximal level of function, health, and comfort. Home care is a collaborative effort involving the patient, family, physician, and interdisciplinary home care team. It is a cost-effective alternative to extended hospitalization, lengthy rehabilitation, or nursing home stay. Patients are usually more comfortable in their own home and studies have shown that patients recover quicker at home.

Who would benefit from home care?

You or a family member may benefit from home care if you are:

  • Recovering from a recent illness, surgery, or hospitalization
  • Recently discharged from a nursing home but need additional care
  • In need of education regarding your health problem and how to manage your disease effectively
  • Terminally ill and wish to receive end of life care in your home
  • In need of assistance in order to live independently at home and to enhance the quality of life at home


What kinds of agencies provide home health care?

  • Medicare-certified Home Care Agencies
  • Private Duty Agencies
  • Non-Medical Home Care Agencies
  • Hospice
  • Home Medical Equipment Companies
  • Home Infusion Companies
  • Mobile Diagnostic Companies
  • Visiting Physician Agencies


Who pays for Home Care?

Medicare, Medicaid, Commercial Insurances, and HMO’s typically cover certified home care services when the criteria are met. Home care agencies will assist in determining your specific coverage and any co-pays. Private Duty and Non-Medical Home Care services are usually on a private pay basis.

What is the Medicare criteria for home care?

In order to receive home care services under Medicare, the patient must require skilled, intermittent nursing care, physical therapy, or speech therapy, have a physician’s order for home care, and be essentially homebound. Medicare considers a person to be homebound if leaving the home would require a considerable and taxing effort and if he has a condition due to an illness or injury which restricts his ability to leave his home except with the aid of devices such as crutches, canes, wheelchairs, walkers, special transportation, or assistance of another person. Homebound patients may leave their home if absences from the home are infrequent or for periods of relatively short duration…or for the purpose of receiving medical treatment.

Who makes up the Home Care Team?

The home care team is interdisciplinary and usually includes nurses, physical therapists, occupational therapists, speech therapists, social workers, registered dietitians, and home health aides.

How long has UHHS been serving the community?

Founded in 1983, United Home Health Services has been proudly serving the community for over 30 years.

Is UHHS Medicare-Certified?

Yes, United Home Health Services is Medicare-certified and provides skilled, intermittent nursing and therapy visits.

Is UHHS accredited?

Yes, United Home Health Services is accredited by CHAP (Community Health Accreditation Program) and certified by CMS. Please refer to the Accreditation section under About Us for a complete listing.

Does UHHS provide literature explaining its services, eligibility requirements, fees and funding sources?

United Home Health Services has several brochures and an admission packet which includes and describes Patient’s Bill of Rights, emergency plan, confidentiality, our services, admission criteria, mission and philosophy, Medicare guidelines, Advanced Directives/Durable Power of Attorney, and safety information.

How does UHHS select and train its employees?

United Home Health Services performs a thorough screening on each patient care employee including:

  • Professional license check, if applicable
  • Criminal background check including fingerprinting
  • Driver license check
  • Two business and one personal reference required


All patient care employees are fully licensed or certified, as well as insured, bonded, and CPR-certified. Frequent educational programs are provided in order to keep our staff current in their skills and knowledge. Each employee goes through an extensive orientation and training program upon hire and is assigned to a preceptor who closely monitors the employee’ s progress.

How are the patient’s home care needs determined?

All patients’ home care needs are evaluated during the first visit by a RN or therapist. Under the direction of the patient’s physician and with input from the patient and family members, an individualized care plan is initiated. The care plan is continually assessed and updated as the patient’s needs change and as progress is made. All of this is documented in the patient’s chart.

Does UHHS educate family members on the type of care that is being provided?

Definitely! In fact, teaching is a very large part of our services. The care plan is made in conjunction with the patient and family and is discussed thoroughly. Our staff ensure the family and patient understand the care that will be provided, how often, etc. Much teaching is done on medications, safety, disease management, emergency procedures, community resources, nutrition, etc.

Does UHHS assign supervisors to oversee the quality of care patients are receiving in their homes?

Yes, every employee has a supervisor that oversees the care patients are receiving. All staff are evaluated at least annually by their supervisor during a home visit. The home health aides are supervised every two weeks by a RN or therapist. Our supervisors are always available to our staff and patients for questions or help.

Who can you call for problems or concerns?

United Home Health Services has a patient concern procedure in place which is spelled out in the admission packet the patient receives upon admission to our agency. Our management team is available to answer questions or concerns.

What procedures are in place to handle emergencies?

An emergency plan is made and thoroughly discussed with the patient and family during the first visit and is posted in the home and included in the care plan. This is reviewed frequently with the patient and family during the course of our care in the home. A RN is on call 24 hours a day, 7 days a week to handle questions, problems, etc. However, UHHS is not an emergency service.

For more information on Medicare-certified agencies and home health care, go to Home Health Compare at www.medicare.gov/homehealthcompare or call 1-800-633-4227. Another consumer resource is the Michigan Home Health Association at www.homecaremi.org or you may call 1-517-349-8089.